If you have an Emerald Bank Debit Card and are headed out of the local area, give us a call to let us know. One of the ways we protect you is to block suspicious transactions, including unexpected out-of-town purchases and all foreign country transactions. If you are traveling out of the country or need to make an online transaction located out of the country, let us know so we can allow foreign transactions on your card. Your call will save you the inconvenience of having your card declined. Contact us at 620-438-2212 or 620-455-3326.

Do we have your current phone number? If you no longer have a land line or have changed your cell number, please call us with your updated information.

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Where do I enter my password?

The MultiKey login service is an easy way to help prevent identity theft and fraud. This service will provide additional privacy and security of your personal information. Previously, you used a User ID and Password to login to your account information. From now on, you will also use a personalized image. MultiKey is made up of four parts: User ID, three challenge questions, a personal image and an encrypted password. Here is how this new service works: Enter your User ID and click the Submit button. When you login from a computer that you have not chosen to be trusted, one of your challenge questions will be required to be answered to verify your identity. When you answer correctly, your personal MultiKey image appears. When you see your image, you can be assured that it is safe to select your image, enter your password and login. Your personalized image helps you know for sure that you are at our site. NOTE: If you have not yet created your MultiKey login credentials, you will be prompted to setup your challenge questions and your personalized image before you can login to your account information.

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